Terms & Conditions
& Privacy Policy

By accessing or using the Renacido Pharmacy website at renacidopharmacy.com (the "Site"), placing an order, booking a consultation, creating an account, using our AI assistant, or using any of our services (collectively the "Services"), you confirm that you:

• Are at least 18 years of age, or accessing the Site under supervision of a parent or legal guardian who accepts these terms on your behalf
• Have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety
• Agree to our Privacy Policy and Cookies Policy
• Are legally permitted to purchase pharmaceutical and health products in the Federal Republic of Nigeria
• Will provide truthful, accurate, and complete information at all times

These Terms constitute a legally binding agreement between you ("User") and Renacido Pharmacy ("we", "us", "our"). They govern your use of all our digital and physical services.

Renacido Pharmacy is a licensed online pharmacy operating in the Federal Republic of Nigeria. We operate in full compliance with the following regulatory bodies and laws:

• NAFDAC — National Agency for Food and Drug Administration and Control
• PCN — Pharmacists Council of Nigeria
• FMOH — Federal Ministry of Health Nigeria
• NDPR — Nigeria Data Protection Regulation 2019
• CAMA — Companies and Allied Matters Act, 2020

Our Services Include

• Retail sale of NAFDAC-approved pharmaceutical and health products
• Online pharmacist consultations (paid and free tiers)
• AI-powered drug information and health guidance (Rena AI Assistant)
• Prescription verification and dispensing
• Health education via our blog, newsletter, and resource center
• Nationwide delivery of medications and health products

Account Registration

To access certain features (order history, consultations, prescription management), you must create an account. You agree to:

• Provide your real name, valid email address, and accurate contact details
• Keep your password confidential and never share it with anyone
• Immediately notify us at support@renacidopharmacy.com if you suspect unauthorized access
• Not create multiple accounts for the same person
• Not create accounts on behalf of others without proper authorization
• Ensure all information provided remains current and accurate

Acceptable Use

You may use this Site for lawful, personal, non-commercial purposes. You must not:

• Use automated tools, bots, scrapers, or crawlers without written permission
• Attempt to reverse-engineer, copy, or reproduce our technology or content
• Use the Site to transmit spam, malware, or harmful content
• Engage in any activity that disrupts or impairs our servers or infrastructure
• Use the platform for any purpose that violates Nigerian law or international regulations

You Must Always:

• Consult a qualified doctor, pharmacist, or licensed healthcare provider before starting, changing, or stopping any medication or health regimen
• Never delay or disregard seeking professional medical advice because of information you read on this Site
• Not use this Site as a substitute for emergency medical services. In a medical emergency, call 112 (Nigeria Emergency) or go to your nearest hospital
• Disclose all medications you currently take — including over-the-counter drugs, supplements, and herbal remedies — to your healthcare provider to avoid harmful interactions
• Report adverse drug reactions to NAFDAC at pharmacovigilance@nafdac.gov.ng or call 0800-NAFDAC (0800-623322)

Limitations of Our Services

• Our pharmacist consultations are advisory in nature and do not replace in-person diagnosis by a licensed physician
• Drug information provided is based on approved Nigerian prescribing information and may not account for your individual medical history
• We do not provide emergency medical services under any circumstances

Renacido Pharmacy expressly disclaims all liability for adverse health outcomes arising from reliance on health information provided on this Site outside of a formal, paid consultation with our licensed pharmacist.

Renacido Pharmacy strictly complies with all applicable Nigerian pharmaceutical laws, including:

• The Food and Drugs Act (Cap F32 LFN 2004) and all NAFDAC Regulations
• The Pharmacists Council of Nigeria Act (Cap P17)
• The Counterfeit and Fake Drugs and Unwholesome Processed Foods Act (Cap C34)
• The Narcotics Drugs and Psychotropic Substances Act
• All guidelines issued by the Federal Ministry of Health (FMOH)

Prescription-Only Medicines (POMs)

Prescription drugs will only be dispensed upon:

1. Submission of a valid prescription signed by a licensed Nigerian medical practitioner (MD or MBBS)
2. Review and approval by our registered pharmacist
3. Confirmation that the prescription is current (within 6 months), genuine, and not previously filled with us
4. Verification that the prescribed drug is not on the controlled substances list requiring additional authorization

Product Authenticity Guarantee

All medications sold on this platform are:

• Sourced exclusively from NAFDAC-registered manufacturers and PCN-licensed wholesalers
• Stored under pharmacist-supervised conditions that meet cold-chain and storage standards
• Never expired, substandard, or counterfeit
• Verified before dispatch by our pharmacist

Renacido Pharmacy offers pharmacist consultations via WhatsApp video/voice, text chat, and scheduled sessions. Consultations may be paid or free depending on the service type.

Service Tiers & Pricing

Payment & Confirmation

• Consultation fees are paid via bank transfer (same method as product orders)
• You must upload proof of payment for your session to be confirmed
• Sessions confirmed only after payment verification by our team
• Free sessions are marked "Free" on your booking — no payment required

Refund Policy for Consultations

• Paid consultation fees are non-refundable once the session has commenced
• If Renacido Pharmacy cancels or fails to hold a confirmed paid session, a full refund will be issued within 48 hours
• No-show by the customer: fee forfeited
• Reschedule with minimum 4 hours notice: session credit applied (no refund)

Scope of Consultations

• Our pharmacists practice within PCN-defined scope — they cannot diagnose disease or replace a physician
• If your condition is beyond pharmacist scope, we will refer you to an appropriate healthcare provider
• All consultation content is confidential and protected under professional pharmacist ethics
• Sessions may be recorded only with your explicit consent

All prices on this Site are in Nigerian Naira (₦) and include applicable VAT unless otherwise stated.

Pricing Policy

• Prices may change without prior notice due to market conditions, supplier pricing changes, NAFDAC regulatory updates, or foreign exchange fluctuations
• The price displayed at checkout is the price you will pay — no hidden fees
• Free delivery threshold is ₦5,000; orders below this attract a flat ₦500 delivery fee
• Prices on third-party platforms (if any) may differ from our official website

Order Process

1. Add products to cart and proceed to checkout
2. Complete your delivery details and review your order
3. Place order — you will receive our bank account details
4. Transfer the exact total amount and upload your payment receipt in "My Orders"
5. Our team verifies payment (within minutes during business hours: 8 AM–8 PM WAT)
6. Order is confirmed and dispatched

Payment Method

We currently accept bank transfer only. Supported payment channels include standard Nigerian bank transfers. We do not currently accept cash-on-delivery, card payments, or cryptocurrency.

Order Cancellation

We reserve the right to cancel any order where:

• A product is out of stock after order placement
• An incorrect price was listed due to a technical error
• We suspect fraudulent payment or prescription submission
• The order cannot be fulfilled to your location

In all such cases, a full refund will be issued within 48 hours of cancellation notification.

Important Delivery Terms

• Delivery timelines are estimates, not guarantees. They may be affected by public holidays, weather conditions, logistics disruptions, or high demand periods
• We are not liable for delays caused by third-party logistics partners once items leave our facility in good condition
• You will receive WhatsApp notifications when your order is confirmed, dispatched, and delivered
• Cold-chain products (some insulins, certain eye drops) are packaged with thermal insulation but must be refrigerated immediately upon receipt
• Risk of loss passes to you upon delivery to your provided address. Ensure someone is available to receive your order
• Failed delivery attempts: we will attempt delivery twice. Third attempt requires rescheduling and may attract additional fee
• Deliver address changes after dispatch may incur additional charges

Eligible for Return

• Unopened, factory-sealed products in original, undamaged packaging
• Wrong item sent by us (we cover return shipping cost)
• Visibly damaged or defective products upon delivery (photo evidence within 24 hours required)
• Products found to be expired — we will also file an internal quality incident report with our supplier

NOT Eligible for Return

• Opened or used pharmaceutical products (for patient safety — sterile breach)
• Prescription drugs once dispensed and delivered
• Perishable, temperature-sensitive, or refrigerated products (vaccines, certain biologics)
• Products returned beyond the 7-day window without prior authorization
• Products damaged due to customer negligence or improper storage
• Consultation fees (once session has commenced)

Return Process

1. Contact us within 7 days of delivery via WhatsApp: +2348164259050
2. Provide your order number, reason for return, and clear photos of the product
3. Our team will authorize the return within 24 hours if eligible
4. We arrange collection or you return the item to our designated address
5. Refund processed to your original payment method within 48–72 hours of receiving the returned item

• You are solely responsible for maintaining the confidentiality of your account password and security questions
• You are liable for all activities that occur under your account, whether authorized by you or not
• You must use a strong, unique password — minimum 8 characters including uppercase, lowercase, and numbers
• You must provide accurate, current, and complete information and keep it up to date
• You may not create multiple accounts, share accounts, or transfer your account to another person
• Accounts found to be engaging in fraudulent, abusive, or illegal activity will be suspended immediately
• Upon account termination, your order history will be retained for legal compliance for a minimum of 5 years
• You may request account deletion by emailing support@renacidopharmacy.com — health records will be retained per Nigerian healthcare record-keeping requirements

Renacido Pharmacy is committed to protecting your personal data in full compliance with the Nigeria Data Protection Regulation (NDPR) 2019, the Nigeria Data Protection Act 2023, and guidelines from the National Information Technology Development Agency (NITDA).

Data We Collect

• Identity Data: Full name, date of birth, gender
• Contact Data: Email address, phone number, delivery address, State of residence
• Health Data: Medical history, medications, prescriptions — voluntarily provided during consultations and prescription uploads
• Transaction Data: Order history, payment receipts (image only — we do not store bank card details)
• Technical Data: IP address, browser type, device type, pages visited (used anonymously for site improvement)
• Communications Data: Messages, consultation notes, chat history

How We Use Your Data

• To process and fulfil your orders and consultations
• To verify payments and prevent fraud
• To send order status updates and important service notices via WhatsApp/Email
• To send our health newsletter (only if you subscribe — you can unsubscribe at any time)
• To improve our website, products, and services through anonymized analytics
• To comply with our legal obligations under Nigerian law
• To protect the safety of our patients and staff

Legal Basis for Processing

• Contract performance: Processing necessary to fulfil your orders
• Legitimate interest: Fraud prevention, security, service improvement
• Consent: Marketing communications, health data collection for consultations
• Legal obligation: Regulatory and tax compliance

Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Data may be shared with:

• Logistics partners (delivery address only) to fulfil your order
• Payment processors for transaction verification
• NAFDAC, PCN, or law enforcement where required by Nigerian law
• Our hosting and technology service providers under strict confidentiality agreements

Data Retention

• Order and transaction records: 5 years (legal compliance)
• Consultation and prescription records: 7 years (medical record-keeping standards)
• Marketing preferences: Until you unsubscribe
• Technical logs: 90 days

Your Rights Under NDPR

• ✅ Right to Access: Request a copy of all personal data we hold about you
• ✅ Right to Rectification: Correct any inaccurate or incomplete data
• ✅ Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• ✅ Right to Restriction: Limit how we process your data
• ✅ Right to Portability: Receive your data in a machine-readable format
• ✅ Right to Object: Object to processing for marketing or profiling purposes
• ✅ Right to Withdraw Consent: Withdraw consent for marketing at any time

Health information shared during consultations is treated as highly sensitive data and kept strictly confidential, governed by professional pharmacist ethics obligations under PCN guidelines.

Renacido Pharmacy uses cookies and similar technologies to operate our website, remember your preferences, and improve your experience.

Types of Cookies We Use

You can manage cookies through your browser settings. Disabling essential cookies will impair site functionality including your shopping cart and account login.

All content on this Site — including text, images, logos, icons, graphics, blog articles, product descriptions, the "Rena" AI assistant, software code, and UI design — is the intellectual property of Renacido Pharmacy and is protected under the Copyright Act (Cap C28 LFN 2004) and applicable international copyright law.

• You may not reproduce, distribute, sell, modify, or create derivative works from any content without prior written permission
• You may share links to blog posts for educational, non-commercial purposes with appropriate attribution
• Our brand name, logo, and trademark may not be used in any context that implies endorsement or affiliation without written consent
• Unauthorized use of our intellectual property may result in legal action under Nigerian copyright law

By using Rena, you acknowledge and agree that:

• Rena's responses are for informational and general guidance purposes only — they do not constitute professional medical advice, clinical diagnosis, or a pharmacist recommendation
• AI-generated responses may be inaccurate, incomplete, or outdated. Always verify critical drug information with our human pharmacist before acting on it
• Rena cannot diagnose medical conditions, prescribe medications, issue prescriptions, or replace in-person clinical consultations
• Conversations with Rena may be used in anonymized form to improve the quality and accuracy of the service
• Do not share sensitive financial information (bank PINs, passwords, OTPs) with Rena or any chatbot
• Rena is not a licensed pharmacist and her responses carry no professional or legal weight

The following activities are strictly prohibited and may result in immediate account termination, legal action, and/or referral to Nigerian authorities:

• Submitting false, forged, or fraudulent prescriptions
• Attempting to purchase controlled substances without valid legal authorization
• Impersonating a pharmacist, doctor, healthcare provider, or another customer
• Using another person's account or prescription without their explicit consent
• Hacking, attempting unauthorized access to, or disrupting our systems
• Uploading malicious files, viruses, ransomware, or any harmful code
• Using the platform for bulk purchasing with intent to illegally resell medications
• Harassing, threatening, or abusing our staff, pharmacists, couriers, or other customers
• Creating fake reviews, manipulating ratings, or engaging in dishonest feedback
• Using our platform for money laundering or any financially fraudulent activity
• Attempting to reverse-engineer our AI systems, pricing algorithms, or software

To the fullest extent permitted by Nigerian law, Renacido Pharmacy and its directors, officers, employees, pharmacists, agents, and contractors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Adverse health outcomes resulting from failure to follow pharmacist advice, self-medication, or misuse of purchased products
• Loss of data, revenue, profits, or business opportunities due to technical failures, service interruptions, or force majeure events
• Actions or omissions of third-party delivery partners once items leave our custody in good condition
• Errors in product information or labelling provided by manufacturers
• Consequences arising from use of Rena AI Assistant's responses
• Any loss arising from unauthorized access to your account where you failed to safeguard your credentials

Our total liability to you for any claim arising from use of the Site or Services shall not exceed the amount you actually paid us for the specific transaction giving rise to the claim.

These limitations apply even if we have been advised of the possibility of such damages. Some jurisdictions do not allow exclusion of certain warranties — in such cases, our liability is limited to the maximum extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless Renacido Pharmacy, its directors, officers, employees, pharmacists, agents, suppliers, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or in connection with:

• Your violation of these Terms & Conditions
• Your violation of any applicable Nigerian law or regulation
• Your submission of false, forged, or fraudulent information (including prescriptions)
• Your infringement of any intellectual property or other rights of any third party
• Your misuse of products purchased from us in a manner inconsistent with pharmaceutical guidelines

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. The courts of Nigeria shall have exclusive jurisdiction over any disputes arising from or in connection with these Terms.

Dispute Resolution Process

1. Direct Resolution (Required First Step): Contact us directly. Most disputes are resolved quickly and informally.
   WhatsApp: +2348164259050  |  Email: support@renacidopharmacy.com
2. Formal Mediation: If unresolved within 14 days, disputes will be submitted to mediation in accordance with the Arbitration and Conciliation Act (Cap A18 LFN 2004). Costs shared equally.
3. Legal Action: If mediation fails, disputes shall be settled exclusively in the courts of competent jurisdiction in Nigeria. You waive any right to a jury trial or class action.

Renacido Pharmacy reserves the right to update, modify, or replace these Terms at any time. We will always give users reasonable notice before material changes take effect.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users via email or WhatsApp for significant changes
• Post a notice on the Site homepage for a minimum of 30 days
• For changes affecting your rights, provide at least 14 days notice before changes take effect

Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. If you do not accept the changes, you must stop using our Services immediately.

For questions, concerns, or formal legal notices relating to these Terms & Conditions: